Order & Return
Order, Delivery, Cancel or Return.
You can pay online with iDEAL, PayPal and Credit card.
For orders up to € 100, the shipping costs are € 6.95.
The expected delivery time is 1 - 2 working days. The expected delivery time can be found on the order page.
The order will be delivered to the specified delivery address by PostNL. PostNL will keep you informed of the delivery time by email.
If the order has not yet been shipped and you have not yet received the shipping confirmation, you can contact Customer Service by email to cancel your order. Make sure to put your order number in the subject of the email.
Do you want to exchange an item? Download the return form here. Return the item clean and undamaged in the original packaging and place a new order. The first purchase will then be credited, the second purchase must be paid.
Returns are possible within the trial period of 14 days. The costs for returning are for you.
CONDITIONS OF RETURN
Items may only be returned when they are unused / sleepless, in their original condition and packed in the original packaging, including cards, labels and the like.
The return period is 14 days from the first day after delivery.
You have 14 days to change your mind from the moment you receive your order. As soon as we have processed your return package, you will automatically receive a return confirmation by email. We will then refund the purchase amount as soon as possible and no later than 5 - 10 working days.
We offer a 1001 night sleep guarantee. If your Dream Sheets break within 1001 nights, being worn and / or torn, we will send a new article from the same or, if these are no longer available, an article from a comparable collection free of charge. Items damaged or discolored during the washing process will not be reimbursed.
RIGHT OF WITHDRAWAL
To use your right of withdrawal, you must fill in the model form. You are not obliged to use this form.